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Shipping & Returns

APEEL COLLECTION

Return, Refund & Shipping Policy

Effective Date: October 15, 2026

At APEEL Collection, we're committed to providing quality apparel that celebrates style, comfort, confidence, and individuality. We want you to feel confident with every purchase.

Please review our policies before placing your order.

1. Returns — 10-Day Policy

APEEL Collection accepts eligible return requests within 10 days of the original purchase date.

To qualify for a return, merchandise must meet all of the following conditions:

  • Items must be unworn, unused, and unwashed.

  • All original tags and labels must remain attached.

  • Products must be in their original packaging.

  • Merchandise must be free of stains, odors, alterations, or damage.

  • Proof of purchase or an order confirmation is required.

All returns are subject to inspection and approval.

2. Underwear, Swimwear & Intimate Apparel

For hygiene and customer safety, returns of underwear, briefs, boxer briefs, jockstraps, swimwear, and other intimate apparel are accepted only when:

  • The product is completely unworn, unused, and unwashed.

  • The original packaging remains unopened and intact.

  • All original product tags and labels remain attached.

  • All hygiene liners or protective seals remain intact and undisturbed, where applicable.

Items that fail to meet these requirements are not eligible for standard returns.

3. How to Start a Return

Email apeel214@gmail.com within 10 days of your purchase date.

Please include your full name, order number, product information, and reason for return.

If approved, our team will provide return instructions and the appropriate mailing address.

Do not send merchandise back without prior authorization.

4. Return Shipping Costs

Customers are responsible for return shipping costs, except when:

  • APEEL Collection shipped an incorrect product.

  • Merchandise arrived damaged or defective.

For approved returns involving our shipping error or a damaged or defective product, APEEL Collection will arrange or cover reasonable return shipping costs as appropriate.

We recommend using a trackable shipping service.

5. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If you receive damaged, defective, or incorrect merchandise, contact apeel214@gmail.com promptly with your order number, a description of the issue, and photographs.

Our customer support team will review your claim and help arrange a refund, replacement, or other appropriate resolution.

6. Exchanges

APEEL Collection does not currently offer direct product exchanges.

For a different size, color, or style, you may request a return if your item meets our return requirements.

Once your approved return has been refunded, you may place a separate order for your preferred product.

7. Refunds

After we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the refund relates to an error by APEEL Collection or otherwise required by law.

Your financial institution may need additional time to process and post your refund.

8. Final Sale & Non-Returnable Products

The following items are generally not eligible for standard returns:

  • Worn, washed, or used merchandise

  • Underwear or swimwear with opened packaging, removed tags, or disturbed hygiene protection

  • Personal care products and intimate accessories that have been opened or used

  • Items clearly marked Final Sale

  • Gift cards

These exclusions do not limit applicable consumer rights concerning damaged, defective, or incorrectly supplied merchandise.

9. Shipping & Delivery

APEEL Collection ships throughout the United States and to eligible international destinations.

Shipping rates and estimated delivery dates are calculated at checkout based on product availability, order weight, destination, and shipping options.

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, and customs processing.

International customers may be responsible for applicable customs duties, import taxes, and related fees.

10. Contact Us

For return requests, refund questions, or shipping assistance, please contact:

APEEL Collection Customer Support

Email: apeel214@gmail.com

Website: www.apeelcollection.com

Thank you for shopping with APEEL Collection!

Sex APEEL Comes in All Shapes and Sizes.

!